Water, Sewer, Sanitation & Stormwater


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Make a Payment

We offer several payment options for your convenience. 
  • Pay Online - Make a payment through our online system. If you are already registered, simply log in to make a payment. Or register now in a few easy steps.
  • Bank Draft - This convenient option ensures your payments are received on time every month eliminating late fees and service interruptions. Payments will be drafted form your bank account on the 15th of each month
  • Pay by Phone - Call (843) 248-1780 to make a payment using the automated phone system. Please have your credit card and utility account number available
  • Pay by Mail - Please enclose your payment stub with your check or money order in the return envelope provided with your monthly bill. 
  • Pay in Person - Our office is located at 1000 2nd Ave. Conway, SC 29526. Use our drop box located in our drive-thru anytime, day or night. 
  • Conway National Bank - Payments can be made at any CNB location. You must have your bill to make a payment. 

Seek A Leak

Carefully note the meter-reading dates listed on the bill. (*Note: There is often a delay of a month or more between the period when the water was used until the bill is actually received.) 

Checking for leaks should include ruling out any other reasons for high usage. Did any of the following occur during your billing period:

  • New Sod
  • Irrigation
  • Pool Cleaning or Refilling
  • Pressure Washing
  • Holiday House Guests

Remember, any appliance that is connected to water has the potential to develop blockages or spring leads that can lead to a significantly higher water bill.

If these options cannot account for higher usage, check for leaks. Simple DIY leak tests to help check for common problems.

Check the Meter's Flow Indicator

Typically, the water meter is located in the front yard, near the street or sidewalk. Have a pencil or pen and some paper handy.

Carefully remove the meter-box lid, and set it aside. Then, flip the meter lens cap to expose the meter face. (Dirt may need to be removed to expose the meter dial.)

Most meter faces have a flow indicator (small, red or black in color, triangular or snowflake in shape). If there is no water being used at the time of inspection, the flow indicator should be 100% stationary. If the flow indicator is turning, continue directly to Step #4 below. (This is a good indication that there may* be a leak somewhere in or around your dwelling.)

Not all leaks are big and clearly noticeable. However, even a small or intermittent leak can increase your water bill by a significant amount. If the meter does not have a flow indicator -or- the flow indicator is not moving, continue with these steps to further evaluate the situation:

1. Copy down the numbers (from left to right) on the meter’s gallons register. 

Note: There are two different styles of residential meters found throughout the City of Conway Utilities service area. Both meters have a "flow indicator" to help identify minor leaks. However, each type of meter is read slightly differently. 

2. Do not use any water for a period of two (2) hours (or overnight).

3. Take another reading from your meter’s gallons register after the two (2) hour testing period, and compare it to the first reading. If the reading is higher, there may* be a water leak. (*Important note: Household systems such as irrigation systems can use large amounts of water automatically, as part of normal operation. Therefore, a higher reading does not always indicate a leak.)

4. To help pinpoint the usage source as inside -or- outside the dwelling, close the house valve (generally located on an outside wall where the waterline enters the dwelling, or near the water heater). Double-check that the indoor water supply has been turned off by checking a faucet.

If the meter continues to show usage after the house valve has been shut, the issue is likely outside the dwelling. (Examples could include leaks in the service line that leads from the meter to the dwelling, spigot, sprinkler supply lines, etc...)

If the meter does not move after closing the house valve, there may be an issue somewhere inside the home's plumbing. (Common examples include toilets, hot water heaters or pinhole leaks below the slab, etc...) Use a process of elimination to isolate and identify the issue.

Utility Billing Frequently Asked Questions  

Contact Utility Billing
Email: customerservice@cityofconway.com
Phone: (843) 248-1780
Office: 1000 2nd Ave. Conway, SC 29526

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